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3 years of experience

Skills

Windows Server (AD, DNS, DHCP, GPO) Linux Server (Ubuntu, Red Hat) VMware TCP/IP, VLANs Fortinet Palo Alto ServiceNow Jira L1/L2 hardware/software troubleshooting Active Directory VoIP (Huawei IPBX) Wi‑Fi network deployment IP surveillance (Bosch) Proactive problem‑solving Teamwork

Experience

Field Services Engineer

SITA – International Aeronautical Telecommunications Society

2025-01 -

Maintain and configure airport IT equipment and workstations for the Smart Path – One ID project. Provide support and troubleshooting for Self Service Bag Drop (SSBD) systems, Common Use Self Service (CUSS) check‑in kiosks, and wayfinding displays. Install and configure printers, peripherals and perform basic switch configuration. Conduct preventive and corrective maintenance of local and remote systems, diagnose and resolve critical incidents, and manage tickets through internal ticketing tools to ensure timely resolution.

Specialized Network IT Technician

SITA – International Aeronautical Telecommunications Society

2023-01 - 2025-12

Delivered Level 1 & 2 technical support for hardware, software and network issues across Moroccan airport terminals. Managed full incident lifecycle using an internal ticketing system similar to Jira. Installed and configured airline systems (Amadeus, HP OPAT, Sabre) and customized Windows environments for strict airport operations. Maintained thermal printers, self‑service kiosks (BLS) and eGates, administered user accounts, network shares, print queues and Symantec antivirus updates. Supported critical IT operations for airlines such as Royal Air Maroc, Emirates, Qatar Airways, Air France and ONDA.

IT Network Intern

M2T (Maroc Traitement de Transaction)

2022-08 - 2022-11

Managed network printers and performed routine maintenance on network equipment. Administered user accounts and access rights via Active Directory. Installed and configured new VoIP solutions using Huawei IPBX, ensuring reliable voice communication across the organization.

IT Infrastructure Intern

NARATELE.MA

2021-06 - 2021-09

Installed and configured Wi‑Fi networks and structured cabling. Deployed and set up IP surveillance cameras (Bosch) and managed network printers for end‑users, contributing to a stable and secure infrastructure.

Languages

English

fluent

Arabic

fluent

French

fluent

German

fluent

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Last updated: 3 weeks ago