Freelance Virtual Assistant & Customer Support

2023-05 -

Manages email correspondence, calendar scheduling, and data entry for international clients, ensuring timely and accurate handling of daily administrative tasks. Provides bilingual (English & Italian) customer service support to HR and sales departments, responding to inquiries and resolving issues promptly. Owns end‑to‑end customer inquiry resolution, maintaining high client satisfaction and building lasting relationships. Produces accurate transcriptions and organizes business documents using Express Scribe and Descript, supporting content and reporting workflows. Conducts research and compiles reports to inform business operations while maintaining data privacy in CRM tools.

Home Care Assistant

2022-05 - 2023-04

Provided attentive, client‑focused support including personal care, meal preparation, and household management, ensuring clear communication with clients and families. Coordinated daily schedules, medication administration, and appointments, demonstrating strong organisational reliability. Built trusted relationships through consistent, compassionate, and responsive service, enhancing client wellbeing.

Electronics Component Assembler

BG Elettronics

2021-01 - 2022-04

Assembled and inspected electrical components to precise quality and safety standards, demonstrating meticulous attention to detail and process discipline. Followed documented procedures and contributed to continuous improvement initiatives within the production line.

Hospitality & Catering Professional

2014-02 - 2020-11

Delivered high‑quality, customer‑focused service in fast‑paced hospitality environments, managing guest needs and expectations under pressure. Oversaw kitchen operations, menu planning, and food safety compliance. Strengthened client‑facing communication and service‑recovery skills, directly transferable to customer support roles.