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Skills
Experience
Sales Associate / Customer Outreach
Marc Nolan
2026-08 -
Engages customers on the sales floor to drive purchases and deliver a positive in‑person experience. Leads proactive outreach campaigns to generate interest, follow up on inquiries, and nurture repeat business. Communicates product details clearly, supporting informed purchasing decisions. Utilizes strong interpersonal and organizational skills to manage high‑volume customer interactions in a fast‑paced retail setting.
Customer Service Analyst
Kraft Heinz Ingredients
2022-03 - 2026-04
Managed critical customer service operations, coordinating with sales and logistics to expedite orders and maintain on‑time delivery rates. Processed account adjustments and reconciliations, ensuring accurate financial records. Served as primary point of contact for clients, delivering product information and resolving inquiries. Produced monthly KPI reports and analyzed customer data to surface trends for leadership. Led weekly cross‑functional meetings to address recurring challenges and strengthen long‑term client relationships.
Specialist
Kraft Heinz Ingredients
2021-01 - 2022-03
Maintained key customer databases and order input systems, guaranteeing data accuracy throughout the order lifecycle. Proofed orders for pricing and discount accuracy before processing. Followed up on payment methods and outstanding invoices, reducing aging balances. Provided responsive, detail‑oriented support to address individual customer needs and resolve issues quickly.
Quality Assurance Specialist
Illinois Lending Corporation
2019-01 - 2021-01
Delivered weekly status reports to senior management, improving internal communication and response times. Co‑created the company’s first standardized training manual, supporting consistent onboarding. Conducted routine audits and QA reviews of operational processes, documenting issues with screenshots. Refined existing procedures and developed new ones to enhance accuracy and completeness. Provided analytical and project support for special initiatives across the organization.
Accounts Receivable Specialist
Illinois Lending Corporation
2018-03 - 2019-01
Managed and reconciled customer accounts, reducing overdue balances through proactive outreach. Contacted customers via mail and phone regarding past‑due balances and payment status. Ensured timely follow‑up and accurate record‑keeping to support cash‑flow stability.
Languages
English
fluent
Spanish
fluent
Last updated: 2 weeks ago