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Skills
Experience
Sales Associate / Customer Outreach
Marc Nolan
2026-08 -
Engages customers on the sales floor to drive purchases and deliver a positive in‑person experience. Leads proactive outreach campaigns to generate interest, follow up on inquiries and nurture repeat business. Communicates product details clearly, supporting informed purchasing decisions. Utilises strong interpersonal and organizational skills to manage high‑volume customer interactions in a fast‑paced retail setting.
Customer Service Analyst
Kraft Heinz Ingredients
2022-03 - 2026-04
Managed critical customer service operations, coordinating with sales and logistics to expedite orders and maintain on‑time delivery rates. Processed account adjustments and reconciliations, ensuring accurate financial records. Produced monthly KPI dashboards tracking service delivery standards for senior leadership. Analyzed customer data to surface trends and led weekly cross‑functional meetings to address recurring challenges, strengthening long‑term client relationships.
Specialist
Kraft Heinz Ingredients
2021-01 - 2022-03
Maintained key customer databases and order entry systems, guaranteeing data accuracy throughout the order lifecycle. Proofread and validated pricing and discount information before order processing. Followed up on payment methods and outstanding invoices, reducing aging balances. Delivered responsive, detail‑oriented support to resolve individual customer issues quickly.
Quality Assurance Specialist
Illinois Lending Corporation
2019-01 - 2021-01
Prepared weekly status reports for senior management, improving internal communication and response times. Co‑created the company’s first standardized training manual to ensure consistent onboarding. Conducted routine audits and QA reviews of operational processes, documenting issues with screenshots. Refined existing procedures and developed new ones to enhance accuracy and completeness, while supporting special projects across the organization.
Accounts Receivable Specialist
Illinois Lending Corporation
2018-03 - 2019-01
Managed and reconciled customer accounts, proactively reducing overdue balances through targeted outreach. Contacted customers via mail and phone regarding past‑due balances and payment status. Ensured accurate recording of payments and maintained detailed account histories. Collaborated with finance and sales teams to resolve billing discrepancies.
Languages
English
fluent
Spanish
fluent
Last updated: 2 weeks ago