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Skills
Experience
Sales Associate / Customer Outreach
Marc Nolan
2026-08 -
Serves as an on‑floor sales associate, directly engaging customers to drive sales and ensure a positive in‑person experience. Leads proactive outreach initiatives to build relationships, generate interest and follow up on inquiries. Communicates product information clearly, supporting informed purchasing decisions and repeat business. Applies strong interpersonal and organizational skills to manage day‑to‑day customer interactions in a fast‑paced retail environment.
Customer Service Analyst
Kraft Heinz Ingredients
2022-03 - 2026-04
Managed critical customer service operations for order size and delivery efficiency, partnering with sales and logistics to expedite orders and protect on‑time delivery rates. Processed account adjustments and reconciliations, maintaining accurate financial records. Served as primary point of contact for clients, providing product information and resolving inquiries. Built and delivered monthly KPI reports tracking service delivery standards for leadership review. Led weekly cross‑functional meetings to proactively address recurring customer challenges.
Specialist
Kraft Heinz Ingredients
2021-01 - 2022-03
Maintained key customer databases and order input systems, ensuring data accuracy throughout the order lifecycle. Wrote and proofed customer orders for pricing and discount accuracy prior to processing. Followed up with customers on payment methods and outstanding invoices, reducing aging balances. Provided responsive, detail‑oriented support to address individual customer needs and resolve issues quickly.
Quality Assurance Specialist
Illinois Lending Corporation
2019-01 - 2021-01
Delivered weekly status reports to senior management, improving internal communication and response times. Co‑created the company’s first standardized training manual, supporting consistent onboarding. Performed routine audits and QA reviews of operational processes, identifying issues with supporting screenshots. Reviewed and refined existing procedures for accuracy, developing new procedures as needed. Provided analytical and project support for special initiatives across the organization.
Accounts Receivable Specialist
Illinois Lending Corporation
2018-03 - 2019-01
Managed and reconciled customer accounts, reducing overdue balances through proactive outreach. Contacted customers by mail and phone regarding past‑due balances and payment status, improving collection rates. Ensured accurate recording of payments and adjustments in the financial system.
Languages
English
fluent
Spanish
fluent
Last updated: 2 weeks ago