Jobiglo

No results.

Jobs CV Templates NEW
Login Candidate Registration Employer Registration
English 中文

Unlock this candidate profile

Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.

Register as recruiter I already have a recruiter account
?

8 years of experience

Skills

Good communication skills Customer service Hospitality management Reservation handling Ticketing and airline booking Tour package sales Visa processing Team management Training and mentoring Microsoft Office Word Microsoft Office PowerPoint Microsoft Office Excel Email and portal management Problem solving

Experience

Admission Officer

ACCEPTIX

2025-02 - 2025-09

Managed the entire student application and enrollment process through email and web portals. Filtered and evaluated incoming applications to ensure compliance with admission criteria. Coordinated closely with counselors to address applicant queries and provide guidance. Utilized Microsoft Office tools to track application status and generate reports. Contributed to a streamlined admissions workflow that reduced processing time by 15%.

Guest Experience Leader

Al Maosherji Catering Company

2021-12 - 2025-01

Handled customer complaints and ensured swift resolution to maintain high satisfaction levels. Interacted directly with guests, providing personalized hospitality services and welcoming them upon arrival. Oversaw reservation and payment processes for large events, coordinating with kitchen and service staff. Trained new staff on guest interaction protocols and service standards. Implemented feedback mechanisms that improved guest satisfaction scores by 10%.

Deputy Head

TRAVEL PROPONENTS INC

2020-01 - 2021-10

Led a team of travel agents, delegating tasks and providing coaching to improve performance. Assisted in managing ticketing and reservation operations, ensuring accuracy and timely delivery. Conducted training sessions for new members on booking systems and customer service best practices. Coordinated with partners to negotiate rates and improve service offerings. Helped increase monthly sales revenue by 12% through process improvements.

Ticketing and Reservations Officer

TRAVEL PROPONENTS INC

2018-03 - 2020-01

Processed hotel reservations, airline bookings, and tour package sales for individual and corporate clients. Managed visa application assistance and documentation verification. Utilized reservation software to track bookings and generate itineraries. Collaborated with suppliers to secure competitive rates and ensure service quality. Achieved a 95% on‑time booking fulfillment rate.

Ticketing and Reservations Officer

TRB ROUNDTRIP TRAVEL SERVICES

2017-07 - 2018-01

Handled reservation requests, airline ticketing, and tour package coordination for a diverse client base. Assisted customers with visa requirements and documentation. Used booking platforms to manage inventory and generate travel documents. Provided post‑booking support, addressing changes and cancellations efficiently. Contributed to a 20% increase in repeat customer bookings.

Education

Bachelor of Science in Tourism Management, World Citi Colleges

Languages

English

fluent

Contact candidate

Last updated: 2 weeks ago