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Skills
Experience
Customer Services Advisory
Concentrix Egypt
2025-06 -
Provided multi‑channel support for major clients such as Amazon Prime, handling phone, email and chat inquiries. Resolved product questions, processed orders and delivered personalized recommendations using deep product knowledge. Built strong customer relationships by ensuring consistent, positive service experiences. Collaborated with team members to meet performance targets in a fast‑paced environment.
Mobile Development Intern
Information Technology Institute
2025-01 - 2025-02
Developed mobile app concepts using Dart and Flutter, focusing on clean UI/UX design. Applied UI/UX principles to improve user flows and interface aesthetics. Participated in collaborative coding sessions and technical problem‑solving meetings, delivering functional prototypes within the internship period.
Portal Development Intern
Sportyano Co., Cairo
2024-08 - 2024-08
Supported portal development tasks, gaining hands‑on experience with web systems and backend logic. Assisted in testing, documentation and interface adjustments, ensuring functional consistency across the platform.
Business Software Development Intern
Hassan Allam Holding
2023-08 - 2023-08
Contributed to software development activities within the IT department, including system updates and troubleshooting. Assisted in enhancing internal tools, improving efficiency for business users.
Education
Dual Bachelor’s degrees in Business Administration and Management Information Systems (expected June 2025)
Languages
Arabic
intermediate
English
intermediate
Turkish
intermediate
Last updated: 2 weeks ago