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3 years of experience

Skills

Restaurant operations management Staff scheduling & training Inventory & supply chain management Customer service excellence Leadership & team motivation Budgeting & cost control Food safety & HACCP compliance Cash handling & record keeping Microsoft Office (Excel, Word) Multitasking Conflict resolution Opening & closing procedures Performance evaluation Sales target achievement Equipment maintenance

Experience

Restaurant Manager

Crown Concepts Group, Al Beiruti Café, Dubai Festival City Mall

2024-08 -

Oversees all daily restaurant operations, ensuring high standards of food quality, service, and cleanliness. Manages staff schedules, resolves staffing issues, and provides leadership to maintain excellent customer service. Controls inventory, orders supplies, and monitors budgetary targets including labor and food costs. Drives sales performance and ensures equipment maintenance and compliance with food safety regulations.

Assistant Restaurant Manager

Crown Concepts Group, Al Beiruti, Dubai the Pointe, Palm Jumeirah

2023-08 - 2024-07

Created and managed staff schedules to guarantee proper coverage and led training and performance evaluations for team members. Supervised day‑to‑day restaurant operations, including opening and closing procedures, inventory management, and cash handling. Ensured compliance with health and safety regulations and maintained high cleanliness standards. Motivated the team to achieve performance targets and contributed to the successful pre‑opening of a new restaurant.

Floor Manager

Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah

2022-12 - 2023-08

Handled staff scheduling to ensure adequate coverage during peak periods and oversaw guest service quality, addressing complaints promptly. Managed inventory levels and assisted in maintaining stock of dining and bar supplies. Coordinated with kitchen and service teams to sustain smooth operations and high customer satisfaction.

Floor Supervisor

Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah

2022-07 - 2022-12

Supervised waiters, hosts, and runners, ensuring they delivered excellent customer service. Maintained a welcoming atmosphere and monitored cleanliness and organization of the dining area. Assisted in inventory oversight and supported the floor team during busy service periods.

Shift Leader

Crown Concepts Group, Al Beiruti, Dubai The Pointe, Palm Jumeirah

2021-07 - 2022-07

Directed a team of employees during shifts, ensuring efficient operations and adherence to company policies. Managed conflict resolution for both customer complaints and employee issues. Oversaw cash handling procedures and maintained accurate record‑keeping.

Languages

Arabic

fluent

English

fluent

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Last updated: 2 weeks ago