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Skills
Experience
Service Trainee - Luxury Hospitality Division
Aberdare Country Club, Five‑Star Safari Property, Kenya
2025-10 - 2026-03
Delivered personalized five‑star service to over 100 international guests monthly, including VIPs, diplomats and high‑net‑worth individuals from more than 15 nationalities. Executed service‑recovery interventions that turned complaints into repeat bookings, achieving 100 % adherence to luxury hospitality standards during a six‑month contract. Provided multilingual support in English and Swahili, collaborating with housekeeping, F&B and management teams to ensure seamless guest journeys during peak occupancy exceeding 95 % capacity. Applied crisis‑management skills while maintaining strict compliance with food safety, hygiene and HACCP standards.
Cabin Crew Trainee
Capital Connect Aviation College, Wilson Airport, Nairobi
2025-11 - 2026-02
Completed a comprehensive cabin crew certification program covering aviation safety, emergency response, dangerous goods regulations and security awareness. Achieved a perfect score of 100 % in managing abnormal and emergency situations and a 96 % score in crew resource management, customer service and airline catering. Participated in advanced cabin crew training, aviation safety seminars and hospitality excellence workshops, preparing for operational readiness on commercial aircraft.
Languages
English
fluent
Swahili
native
Spanish
intermediate
Last updated: 2 weeks ago