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Skills
Experience
Freelance Software Engineer
AfterQuery
2025-01 -
Engineered scalable backend systems and APIs, improving application performance and reducing downtime by 20%. Integrated third‑party services and optimized codebases, enhancing user experience and cutting load times by 40%. Provided ongoing technical support and maintenance, ensuring 100% uptime and repeat business from satisfied clients. Conducted rigorous software testing and QA, achieving defect detection rates above 95% before production release.
Freelance Developer (Full‑Stack Developer & Software Tester)
Self‑Employed
2024-01 -
Delivered custom web and mobile applications for local businesses, improving client workflows and user engagement. Performed comprehensive software testing and QA to ensure smooth deployment and high performance. Provided ongoing technical support, bug reporting and troubleshooting for clients. Achieved a 100% client satisfaction rate and secured repeat business from more than three clients through timely delivery and technical excellence.
Phone Support Agent
Springboard
2023-06 -
Managed inbound and outbound inquiries, delivering tailored guidance and improving first‑call resolution rates. Consistently achieved monthly QA scores above 96%, reflecting service accuracy and professionalism. Sustained 100% customer satisfaction for over six months through phone, email, and video support. Documented interactions in internal systems, enhancing communication efficiency and reducing repeat inquiries by 40%.
Administrative Assistance
Federal Medical Center
2021-03 - 2023-09
Supported a medical team of over 30 staff, ensuring smooth daily operations and accurate scheduling. Handled more than 50 weekly inquiries, promptly resolving issues and increasing patient satisfaction scores by 30%. Processed over 300 patient records weekly with zero errors, improving data reliability and reducing appointment delays.
Languages
English
fluent
Last updated: 2 weeks ago