Candidate profile

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2 years of experience

Skills

Financial Reporting & Analysis Regulatory Compliance & Risk Awareness Bookkeeping & Ledger Management Budgeting & Expense Control Microsoft Excel (Financial Modeling & Reconciliations) Team Leadership & Shift Coordination Customer Service Excellence Employee Training & Onboarding SLA Compliance & Problem Resolution Operational Efficiency Cashflow Management Financial Modeling Analytical Skills Leadership Training Design

Experience

Team Leader / Line Trainer & Senior Customer Services Agent

BAS – Bahrain Airport Services, Terminal Building

2022-01 -

Proactive operational leader managing high‑volume passenger services and ground operations for airlines such as IndiGo, Salam Air and Royal Jordanian, ensuring strict SLA compliance and on‑time performance. Designed and delivered internal training programs, onboarding 35 employees across five cohorts and creating digital assessment tools that accelerated productivity while maintaining zero‑error standards. Coordinated team shifts, enforced compliance protocols, and drove service excellence in a high‑pressure airport environment.

Financial Accountant / Bookkeeper

Commercial Establishments, Bahrain (Remote)

2022-01 -

Managed general ledger accounts, daily transaction bookkeeping and POS card payment reconciliations for multiple commercial operations. Prepared monthly financial statements, sales reports and monitored revenue thresholds to support VAT and regulatory compliance. Developed dynamic financial models in Microsoft Excel to streamline cost tracking, operational analysis and improve decision‑making efficiency.

Education

Bachelor Degree in Banking & Finance, Ahlia University, Bahrain

Languages

Arabic

fluent

English