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2 years of experience

Skills

Customer Success Sales Omnichannel Support Salesforce CRM B2C Account Management Upselling Customer Retention Conflict Resolution Remote Troubleshooting Analytical Thinking Teamwork Time Management Adaptability

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals while ensuring policy compliance and high‑quality customer experiences.

Languages

Danish

native

English

fluent

Somali

intermediate

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Last updated: 1 week ago