Jobiglo

No results.

Jobs CV Templates NEW
Login Candidate Registration Employer Registration
English 中文

Unlock this candidate profile

Sign up free as a recruiter to view the full CV, contact info and reach out to this candidate.

Register as recruiter I already have a recruiter account
?

2 years of experience

Skills

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance & Efficiency Omnichannel Support B2C Account Management Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking Cross‑functional Collaboration

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Managed Salesforce CRM navigation, note‑taking, reporting and quality‑assurance documentation. Executed proactive upselling and customer retention strategies, processing subscriptions, cancellations and refunds. Collaborated across departments to meet business goals while ensuring policy compliance and security. Monitored satisfaction metrics, improved loyalty rates and delivered high‑quality customer care.

Teleperformance

2025-12 - 2026-12

Education

AP Degree in Service, Hospitality and Tourism Management

Languages

Danish

native

English

fluent

Somali

intermediate

Contact candidate

Last updated: 1 week ago