Client Support Specialist

About the role

We are seeking an enthusiastic Client Support Specialist to join our world‑class client service team in our head office in Hong Kong. This role leverages a dynamic hybrid work approach, with four days per week spent collaborating in‑office to drive maximum productivity and innovation.

Key responsibilities

• Onboarding new clients: assist new clients to understand how to use their Global Account and set them up for success with Currenxie.
• Communication across the business: communicate with the Compliance, Operations, Technology, and Marketing teams to convey client feedback and sentiments.
• Problem‑solving and support: resolve client‑related issues with your own expertise and the help of the other members of the Currenxie team.

Required profile

• Problem solving skills: demonstrate the ability to autonomously solve problems as new products, processes, and clients are introduced.
• Ability to take responsibility: embraces taking full responsibility for tasks.
• Work ethic: enthusiastic, motivated, and proactive approach.
• Interpersonal skills: personable, approachable, and comfortable communicating with people from diverse cultures.
• Workflow management: ability to multi‑task, prioritise and manage deadlines daily.
• Communication: fluent English required.
• University degree and two years’ experience in finance or customer service preferred.