Customer Service Officer

About the role

The Customer Service Officer will deliver best‑in‑class service to employees of a global investment firm at its in‑house gym. The role supports the Operations Manager and senior directors by handling administrative, financial and data‑tracking tasks, as well as event planning, vendor coordination and marketing activities to ensure smooth daily operations.

Key responsibilities

• Manage front desk operations and provide high‑quality service to members in‑person and online.
• Handle membership lifecycle tasks including creation, suspension, termination and session bookings.
• Organise monthly billing, set up and cancel recurring invoices and ensure timely payments.
• Coordinate visitor and vendor access, process invoices and manage utility subscriptions.
• Schedule contractors, administer group medical insurance and support event planning and marketing activities.

Required profile

• University degree with at least 3 years of customer‑facing experience, preferably in finance, hospitality or a corporate environment.
• Excellent written and spoken English and Cantonese; Mandarin is a plus.
• Mature, well‑organised, service‑minded and able to work under pressure in a fast‑paced setting.
• Passionate about fitness, sports, health and wellness.

Required skills

• Proficiency with Apple Workspace and Google Workspace (including Google Sheets), macOS and Windows.
• Experience using Xero, Google Gemini, TechnoGym MyWellness, Dropbox and Mindbody.
• Knowledge of Adobe Illustrator and Adobe Photoshop.

What we offer

• MPF, paid annual leave, personal development fund and medical insurance.