Graduate Trainee - Front Office / Guest Experience

About the role

Join Marriott International as a Graduate Trainee in Front Office and Guest Experience. This full‑time role provides hands‑on exposure to hotel front desk operations, allowing you to develop essential hospitality skills while delivering exceptional service to guests.

Key responsibilities

• Process guest check‑ins, confirm reservations, assign rooms and issue room keys.
• Handle all payment types, including cash, checks, debit and credit cards.
• Manage guest check‑outs, resolve late or disputed charges, and ensure accurate billing.
• Answer and record guest calls, messages and requests, providing timely assistance.
• Coordinate with Housekeeping to confirm room readiness for arrivals.
• Communicate parking procedures and dispatch bell or valet staff as needed.
• Provide guests with directions and information about the property and local attractions.
• Run daily arrival and departure reports, verify special requests and ensure report accuracy.
• Complete cashier and closing reports, balance cash drawers and follow accounting procedures.
• Adhere to safety, security and company policies, maintaining a professional appearance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required; ideal for recent graduates.
• Strong communication skills and a customer‑focused attitude.
• Ability to work standing, walking or sitting for extended periods.
• Capability to lift objects up to 10 lb without assistance.

Required skills

• Basic computer proficiency for reservation and reporting systems.
• Ability to handle cash, checks and credit card transactions accurately.
• Clear and professional verbal communication.

What we offer

• Equal opportunity employment in a diverse, global hospitality brand.
• Comprehensive training and development for a career in hotel operations.