Production & Application Support Engineer – Banking

About the role

We are seeking an experienced Production & Application Support professional to oversee application stability, infrastructure operations, and support delivery across distributed teams for a top‑tier banking client.

Key responsibilities

• Investigate and resolve issues across applications, operating systems, infrastructure, batch processes and system interfaces to determine root causes and restore normal operations.
• Perform system administration and diagnostics using Linux and Windows tools.
• Execute controlled production changes, including configuration updates, patch deployments, service management and system recovery activities.
• Manage change records and support production releases by conducting validation checks, preparing rollback procedures and confirming successful implementation.
• Maintain accurate operational documentation, technical procedures and support runbooks.
• Follow security‑compliant practices when managing privileged system access.

Required profile

• 3+ years of experience in production support, application support or IT operations.
• Proven leadership experience, ideally managing remote or distributed support teams.
• Strong Linux and Windows administration and troubleshooting skills.
• Practical experience with ITIL processes, ITSM platforms, incident management and change management.
• Excellent communication, coordination and problem‑solving abilities.

Required skills

• Linux
• Windows
• ITIL
• ITSM platforms
• Incident management
• Change management