Guest Services Agent
Mandarin Oriental · RAS Hong Kong
Job description
About the role
The Landmark Mandarin Oriental in Hong Kong is seeking a Guest Services Agent to join its Concierge team. You will be the first point of contact for guests, delivering courteous and attentive service throughout their stay. This role is based in the hotel’s lobby and entrance areas, supporting the Rooms Division.
Key responsibilities
- Welcome guests at the hotel entrance and lobby.
- Assist guests with luggage handling within the hotel premises.
- Deliver and collect luggage to and from guest rooms.
- Arrange transportation for guests and guide them to their destinations.
Required profile
- Previous experience in hotel or guest services.
- Strong communication abilities in English and Chinese.
- Ability to multitask and collaborate effectively within a team.
- Dynamic, energetic attitude.
Required skills
What we offer
- Learning and development programmes tailored to career stages.
- MOstay benefits – complimentary hotel nights worldwide.
- Health and wellness programmes for work‑life balance.
- Retirement plans based on length of service.
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Published 2 weeks ago
Expires 1 month from now
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Mandarin Oriental
RAS Hong Kong
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