Account Manager – Fintech (Hong Kong)

About the role

Kody, a fast‑growing fintech focused on online payments for brick‑and‑mortar businesses, is looking for a results‑oriented Account Manager to strengthen relationships with its strategic clients in Hong Kong. You will act as the primary liaison, ensuring client satisfaction while driving growth through upselling and cross‑selling.

Key responsibilities

• Build deep, trusting relationships with decision‑makers and executives at strategic accounts.
• Serve as the escalation point for complex client issues and coordinate timely solutions with internal teams.
• Identify and pursue business development opportunities, aligning Kody’s products with client goals.
• Gather and analyse client feedback, delivering actionable insights to Product and Technology teams.
• Report on account performance and client satisfaction metrics to drive continuous improvement.
• Support client onboarding, address technical and operational challenges, and conduct training sessions.

Required profile

• 5‑10 years of experience managing enterprise‑level B2B key accounts in a complex environment.
• Background in fintech, SaaS, or payment services.
• Strong interpersonal and communication skills; fluent in English, Mandarin and Cantonese.
• Proven problem‑solving ability and detail‑oriented approach.
• Experience working in fast‑paced, multi‑priority settings.
• Flexibility to support a global team across time zones.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office.
• Experience using CRM software.

What we offer

• Competitive salary and benefits package.
• Opportunities for career growth in leadership and strategy.
• Collaborative, inclusive environment where contributions are recognised.