Account Manager, SME & Growth

About the role

Airwallex is looking for an Account Manager focused on small‑ and medium‑sized enterprises (SME) and growth. Based in Hong Kong, you will work cross‑functionally with sales, product, engineering, marketing, finance and strategy teams to expand the use of Airwallex’s unified payments platform among existing customers.

Key responsibilities

• Build deep, multi‑stakeholder relationships with a portfolio of SME customers to understand their needs and deliver value‑added solutions.
• Drive upselling and cross‑selling of Airwallex products, ensuring customers fully leverage the Business Account suite.
• Achieve revenue targets by focusing on input metrics and delivering measurable outcomes.
• Forecast and maintain a pipeline in Salesforce, tracking progress and reporting success metrics.
• Collaborate with internal teams to share customer insights and influence product development.

Required profile

• Technology‑savvy professional with a strong interest in fintech and payments.
• Proactive learner who can quickly master the Airwallex platform and translate that knowledge into customer solutions.
• Excellent communicator able to engage with senior stakeholders across diverse businesses.
• Results‑oriented mindset with a track record of meeting or exceeding sales targets.

Required skills

• Experience using Salesforce for pipeline management and forecasting.

What we offer

• Opportunity to work at a fast‑growing, $11 billion‑valued fintech company.
• Collaborative environment with talented teammates across 27 global offices.
• Access to cutting‑edge AI tools to enhance productivity and problem‑solving.