Account Manager / Team Lead (Fintech)

About the role

Kody, a fast‑growing fintech focused on online payments for brick‑and‑mortar businesses, is looking for a results‑oriented Account Manager who will also lead a team of Account Managers. You will combine client‑facing duties with mentorship and performance management to drive growth across enterprise accounts.

Key responsibilities

• Lead, mentor and empower a team of Account Managers, set KPIs and conduct regular 1‑on‑1s.
• Build deep relationships with C‑level decision makers on strategic enterprise accounts.
• Act as primary escalation point for complex client issues and coordinate solutions with internal stakeholders.
• Develop and execute account growth strategies, driving upselling and cross‑selling.
• Gather client feedback and provide actionable insights to Product and Technology teams.
• Track and report on team performance, pipeline, NPS, retention and churn metrics.
• Oversee seamless client onboarding, address technical challenges and promote product adoption.

Required profile

• 5‑10 years managing enterprise‑level B2B accounts in a complex environment.
• Proven experience leading or mentoring small‑to‑medium teams.
• Background in Fintech, SaaS or payment services; hospitality sector experience is a plus.
• Fluent in English, Mandarin and Cantonese (spoken and written).
• Ability to work across time zones in a fast‑growth setting.

Required skills

• Google Workspace
• Microsoft Office
• CRM software such as Salesforce or HubSpot

What we offer

• Opportunity to lead a dynamic, innovative team in a globally expanding company.
• Competitive salary and benefits package.
• Clear pathways for career growth and advancement.