Associate / Senior Associate, Business System Specialist - Consumer Banking

About the role

DBS Consumer Banking offers a full range of card and loan products and services. This Associate / Senior Associate, Specialist, Business System role is key to reimagining and optimising the end-to-end customer and employee journeys for these products, supporting Operation Model Transformation (OMT) initiatives and meeting growing demand for process transformation and platform uplift. The position is based in One Island East, Hong Kong, on a regular full-time schedule.

Key responsibilities

• Support and potentially lead projects and enhancements for card and unsecured loan products, in line with internal guidelines and external regulations
• Act as a business analyst, working with stakeholders on business and technical requirements and collaborating with Technology teams
• Collaborate with business, operations, technology units and system vendors to ensure successful project rollouts
• Lead and run User Acceptance Testing (functional and regression) and support live verification of system changes
• Maintain system documentation such as user manuals, process flows and SOPs, and support parameter change requests and access reviews
• Investigate and resolve production incidents within SLAs and respond to frontline users such as Call Centre and Customer Feedback Management
• Identify and mitigate risks in card and unsecured loan processes and propose system improvements

Required profile

• Degree in Information Systems, Management Information Systems or a related discipline
• Minimum 3 years of experience in the financial industry, focused on credit card and/or unsecured loan operations and system support
• Good knowledge of regulatory requirements, banking compliance, processes and controls for card and unsecured loan products
• Strong analytical and problem-solving skills, able to work under tight deadlines
• Good command of written and spoken English and Cantonese

Required skills

• Solid knowledge of agile methodologies and business analysis techniques
• Proficiency in UAT, including test planning, execution and defect management
• Project management tools, issue tracking and collaboration platforms; knowledge of JIRA and Confluence is an advantage