Command Centre Operator – Mainframe Monitoring (Hong Kong)

About the role

HSBC is seeking a Command Centre Operator to join its Enterprise Infrastructure team in Hong Kong. You will provide first‑line monitoring, incident triage and recovery for IBM Z and/or IBM i mainframe environments within a 24/7 global operation.

Key responsibilities

• Monitor the mainframe environment (IBM Z / IBM i) across APAC and global infrastructure.
• Detect, triage and escalate incidents, deciding when to trigger Major Incident Management or execute local recovery actions.
• Rotate through 7x24 shift patterns (day, evening, night) in a structured multi‑day block rotation.
• Execute documented recovery procedures and escalate to crisis protocols for critical events.
• Perform system console monitoring, respond to alerts and manage job queues.

Required profile

• 1–3 years of experience in infrastructure operations, command centre, or mainframe/iSeries environments.
• Fluent in Cantonese and English (written and spoken) for daily communication and coordination with global support teams.
• Willingness to work rotating 24/7 shifts.
• Reliable, disciplined and process‑oriented mindset focused on shift execution.

Required skills

• Practical operational knowledge of IBM Z.
• Practical operational knowledge of IBM i (iSeries/AS/400).
• Experience with console monitoring and job scheduling on mainframe systems.

What we offer

• Competitive salary and benefits.