Customer Operations Specialist – Fresh Graduate Friendly

About the role

Kody, a fast‑growing fintech focused on payment solutions for brick‑and‑mortar businesses, is looking for a detail‑oriented Customer Operations Specialist/Associate. This entry‑level position is ideal for fresh graduates or junior professionals eager to start a career in B2B fintech and support client success.

Key responsibilities

• Act as the primary point of contact for client inquiries, guiding businesses through onboarding, setup, and implementation.
• Maintain accurate operational documentation, track key metrics, and ensure high‑quality daily workflows.
• Collaborate with sales, technology, and product teams to streamline processes and resolve client issues.
• Monitor customer feedback and operational trends to recommend system and process improvements.
• Build and nurture long‑term relationships with clients to promote loyalty and success.

Required profile

• Exceptional attention to detail when handling client data and documentation.
• Comfortable working with data and metrics to identify trends and troubleshoot issues.
• Strong written and verbal communication skills for client interaction and internal collaboration.
• Adaptable mindset with a willingness to learn in a fast‑paced, cross‑timezone environment.

Required skills

• Familiarity with CRM or communication tools such as HubSpot, Intercom, or Zendesk.
• Advanced proficiency in Excel or Google Sheets.

What we offer

• Opportunities for career growth into leadership and strategy roles.
• A collaborative, inclusive environment where contributions are recognized.
• Competitive performance bonus.