Customer Service Ambassador

About the role

As a Customer Service Ambassador you will deliver outstanding service to branch visitors while promoting up‑selling and cross‑selling of financial products. You will handle cash transactions, present banking services at the counter and build strong relationships with existing and prospective customers.

Key responsibilities

• Process deposit and withdrawal transactions accurately and ensure teller cash till balances with the online cash book.
• Promote and sell a range of banking products and services during customer interactions.
• Maintain high‑quality service standards and achieve or exceed business targets set by the Senior Branch Operations & Service Manager.
• Update customer records in the computer system and assist with general filing of branch documents.
• Post general ledger entries, ensure branch books are balanced and comply with anti‑money‑laundering procedures.
• Report any suspicious activity to the Money Laundering Prevention Officer and line manager.

Required profile

• Prior experience as a bank teller or in a similar customer‑facing banking role.
• Strong understanding of anti‑money‑laundering policies and procedures.
• Fluent in English and Cantonese.
• Ability to engage with customers, understand their needs and provide appropriate solutions.

What we offer

• Competitive salary and benefits aligned with the Fair Pay Charter.
• Core bank funding for retirement savings, medical and life insurance, plus flexible voluntary benefits.
• Generous time‑off including annual leave, parental leave, sabbatical and volunteering days.
• Flexible working options and hybrid arrangements where applicable.
• Wellbeing support through Unmind, Employee Assistance Programme and mental health resources.
• Continuous learning culture with access to development courses, reskilling and upskilling opportunities.