Customer Service Executive - Telemarketing (Unsecured Loans & Credit Cards)

About the role

DBS Consumer Banking Group, the leading bank in Asia, is hiring an Officer, Customer Service Executive for its Telemarketing team in Kwun Tong. The role covers handling and making outbound calls on unsecured loans, credit card loans and other banking products, and following up applications end to end.

Key responsibilities

• Handle incoming phone applications and enquiries about unsecured loans, credit card loans and banking products and services.
• Make outbound calls to promote unsecured loans, credit card loans and banking products and services.
• Follow up applications end to end, including chasing missing documents, confirming loans and handling other sales-related tasks.
• Strictly follow the required operational procedures and workflow.
• Comply with external regulatory codes and internal compliance policies.

Required profile

• Secondary education (HKCEE/DSE) or equivalent.
• At least 1 year of experience in customer service or sales.
• Good telephone manner, communication skills and a presentable, pleasant and polite attitude.
• Ability to meet and exceed sales targets.
• Fluent written and spoken English and Chinese; Putonghua is an advantage.
• HKIB Certified Banker preferred.