Customer Service Representative – Luxury Retail

About the role

The Customer Service Representative supports sales professionals on the shop floor, handling transactions, gift‑wrapping, and ensuring accurate customer information capture. This position is essential for delivering the premium service expected by Ralph Lauren’s luxury clientele.

Key responsibilities

• Assist customers with purchases, gift‑wrapping, and transaction processing.
• Maintain accurate customer capture information for each sale.
• Monitor cash‑wrap areas, ensuring merchandise is correctly prepared for shipping or tailoring.
• Stock and replenish all necessary supplies (gift‑wrapping, packing, office, tags).
• Open and close POS systems following company procedures.
• Prepare deposits and reconcile daily sales media.
• Process all forms of payment while adhering to return, discount, tax, security, and packaging policies.

Required profile

• 1‑2 years of customer service or cashier experience, preferably in luxury retail.
• Strong communication and interpersonal abilities.
• Detail‑oriented, highly organized, and able to multitask.
• Team player who can build positive relationships with customers and colleagues.

Required skills

• Proficiency with POS systems.

What we offer

• Opportunity to work with a globally recognized luxury brand.
• Collaborative and inclusive workplace culture.
• Training and development programs.