Customer Services Executive

About the role

The Customer Services Executive will support Brink’s logistics operations by handling customer inquiries, coordinating shipments, and ensuring smooth transport processes across multiple countries. This role bridges internal teams and external partners to deliver reliable service to clients.

Key responsibilities

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries.
• Manage customer inquiries and service requests via phone calls and email.
• Plan and schedule shipments, considering customer requirements, service availability, and transportation capacity.
• Maintain close communication with internal and external parties to ensure smooth execution of logistics plans.
• Prepare import and export documentation and handle customs declarations.
• Perform additional tasks assigned by the team head or manager.

Required profile

• Degree in Supply Chain Management or related field is an advantage; fresh graduates are welcome.
• Experience in freight forwarding or logistics customer service is beneficial but not mandatory.
• Fluent written and spoken English and Chinese (Cantonese & Mandarin).

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.