Customer Services Executive

About the role

The Customer Services Executive will support Brink’s logistics operations by handling transportation coordination, customer communications, and documentation across multiple countries. This position is suitable for recent graduates or candidates with some logistics exposure who are fluent in English and Chinese.

Key responsibilities

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries.
• Manage customer inquiries and service requests via phone calls and email conversations.
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity.
• Maintain close communication with both internal and external parties to ensure smooth execution of the logistics plan.
• Prepare import and export documents and handle customs declarations.
• Fulfill any additional tasks assigned by the team head or manager.

Required profile

• Degree holder in Supply Chain Management or related fields is an advantage; fresh graduates are welcome.
• Working experience in freight forwarding or customer service within logistics is beneficial but not mandatory.
• Fluent in written and spoken English and Chinese (Cantonese & Mandarin).
• Proficient in using Microsoft Word, Excel and Outlook.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook