Deskside Technician II

About the role

The Deskside Technician II provides on‑site hardware support, troubleshooting, and maintenance for end‑user devices in a corporate environment. The role involves managing inventory, coordinating with OEMs, and supporting critical projects.

Key responsibilities

• Troubleshoot and repair hardware issues on Windows and Mac devices.
• Perform urgent break/fix replacements following Knowledge Base articles.
• Conduct preventative maintenance and lifecycle management of equipment.
• Manage ServiceNow tickets, including queue management and escalation.
• Maintain consumable and spare‑part inventories, including loaner pools.
• Support IMACR/D requests and coordinate OEM warranty repairs.
• Perform comprehensive site hardware asset inventory.
• Assist with network, datacenter, and related physical incidents as needed.

Required profile

• Minimum 3 years of desktop support experience.
• Strong knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting and problem‑solving abilities.
• Effective verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer‑oriented attitude with willingness to travel locally.

Required skills

• Windows operating system support.
• MacOS operating system support.
• Active Directory management.
• Hardware troubleshooting and replacement.
• PC imaging and staging.
• Equipment inventory and lifecycle management.