Desktop Support Analyst

About the role

We are looking for a Desktop Support Analyst to provide L2/L3 technical assistance across end‑user computing, Microsoft 365 and related cloud and hybrid environments. The role involves diagnosing hardware and software issues, installing and maintaining equipment, and ensuring a smooth user experience.

Key responsibilities

• Deliver L2/L3 support for desktop, laptop, and peripheral devices.
• Troubleshoot and resolve hardware, software, networking and security‑related incidents.
• Install, configure and maintain operating systems (Windows, macOS) and Microsoft 365 applications.
• Collaborate with internal teams and external vendors to address complex technical problems.
• Assist in the setup and deployment of new IT equipment.

Required profile

• Excellent communication skills in English and a friendly, customer‑focused attitude.
• Proven experience in desktop support or a similar IT role, preferably in a corporate setting.
• Strong analytical and problem‑solving abilities with a proactive mindset.

Required skills

• Windows and macOS operating systems.
• Microsoft 365 / O365 suite.
• Hardware troubleshooting and peripheral configuration.
• Software installation and maintenance.
• Basic networking fundamentals.
• Understanding of cloud and hybrid infrastructure concepts.