Executive Assistant & Assistant Manager – Senior Support Role

About the role

Provide high‑level secretarial and administrative support to senior executives (Grade 13 or below) and manage the Executive Assistant (EA) team at FWD Group’s Hong Kong office. The role combines direct executive assistance with team leadership and process improvement.

Key responsibilities

• Maintain senior executives’ appointment schedules, arranging internal and external meetings, calls and video‑conferences.
• Organise complex travel itineraries, expense reimbursements and small team events.
• Oversee courier services, new‑joiner onboarding, and team procurement needs.
• Lead, supervise and develop the EA team, ensuring balanced workload distribution and continuous improvement of processes.
• Manage performance reviews, provide regular feedback and support learning and development for team members.
• Build effective relationships across departments, directorates and the wider organisation.

Required profile

• Minimum 10 years’ experience in investment banking, financial institutions or insurance.
• At least 5 years serving senior executives, with management experience of an assistant team preferred.
• Formal secretarial training or higher qualification.
• Excellent written and spoken English.
• Strong communication, interpersonal and problem‑solving abilities.

Required skills

• Outlook
• Zoom
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint