Floor Supervisor

About the role

The Floor Supervisor ensures that guest rooms and public areas meet Shangri‑La’s high standards of cleanliness and presentation. Working closely with the housekeeping team, you will coordinate daily operations and support staff development.

Key responsibilities

• Maintain cleanliness in guest rooms and surrounding areas according to hotel standards.
• Coordinate with Room Butlers to fulfill guest requests and provide required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties assigned by management.

Required profile

• Minimum 3 years of relevant experience in the Housekeeping Department of a sizable hotel.
• Strong leadership, interpersonal, and organizational abilities.
• Customer‑oriented, quality‑driven team player.
• Excellent spoken and written English and Chinese.

Required skills

What we offer

• A supportive workplace that values personal growth and passion.
• Structured learning and development pathways with real advancement opportunities.
• Competitive benefits, recognition programs, and travel/perk allowances.
• Inclusive teams that promote diversity, respect, and a secure environment.