Front Desk Receptionist

About the role

The Front Desk Receptionist works full‑time on‑site at St. John’s Cathedral Counselling Service in Hong Kong. The role creates a welcoming, organized environment for clients and visitors while supporting the counselling team with administrative tasks.

Key responsibilities

• Greet and check‑in clients, answer phone calls and respond to inquiries.
• Direct visitors to the appropriate staff or service areas.
• Manage appointment bookings and maintain accurate client records.
• Perform basic clerical duties such as filing, data entry and mail distribution.
• Keep the reception area clean, tidy and presentable.
• Coordinate schedules and assist with administrative processes for the counselling team.
• Maintain confidentiality and professionalism in all interactions.

Required profile

• Strong reception and clerical skills, including appointment scheduling and record keeping.
• Excellent phone etiquette and clear communication with clients and staff.
• Customer‑service mindset with a calm, professional demeanor in a counselling environment.
• Ability to handle sensitive information respectfully and maintain confidentiality.
• Organised, detail‑oriented and able to manage multiple tasks in a busy front‑desk setting.
• Fluency in English; Cantonese or other local languages are an advantage.
• Previous experience in reception, customer service, or a healthcare/counselling setting is preferred.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet applications.
• Proficiency with email platforms.