Group Quality Manager – Governance, Capability & IOSA

About the role

Reporting to the Head of Group Quality, the Group Quality Manager will shape quality governance, assurance capability and supplier oversight for Cathay Group airlines. The role combines strategic oversight with hands‑on assurance, leading audits, risk‑based performance measurement and auditor development, and managing the biennial IOSA audit.

Key responsibilities

• Lead the operational supplier quality management framework across Cathay Group airlines, covering standards, contractual status, audit records and safety occurrences.
• Partner with operational and non‑operational departments to define, document and maintain appropriate standards and duty‑holder accountabilities.
• Oversee supplier pre‑assessment, audit governance and departmental implementation, ensuring effectiveness of agreed systems and processes.
• Review supplier contracts and coordinate with Procurement and Aircraft Trading to embed quality and safety protections.
• Assure ongoing regulatory compliance, liaising with the Hong Kong Civil Aviation Department and continuously improving the Operational Quality System.
• Conduct consolidated port audits, group‑level internal audits, supplier audits and auditing services for wholly owned subsidiaries.
• Establish risk‑based performance measures, recommend quality assurance resources and identify cost‑reduction opportunities.
• Build quality capability by managing briefings, auditor training, qualification and periodic assessments, and develop contract‑auditing workshops.
• Manage the biennial International Air Transport Association Operational Safety Audit (IOSA), including contracting, planning, logistics and internal conformance reporting.

Required profile

Required skills