IT Infrastructure & Cloud Specialist

About the role

The IT Infrastructure & Cloud Specialist will plan, develop, configure, implement, administer and maintain the company’s endpoints, IT infrastructure and cloud workloads. Acting as a technology expert and vendor coordinator, the role supports both on‑premise and cloud environments across Microsoft, AliCloud and third‑party solutions.

Key responsibilities

• Coach junior team members on daily support and project rollout.
• Provide 2nd and 3rd tier support for escalated cases and coordinate with third‑party vendors.
• Collaborate with managed‑services vendors for vulnerability and patch management, monitoring and alerting.
• Develop and maintain standardized processes and documentation.
• Create metrics and reports for endpoint and infrastructure compliance and improvement.
• Conduct regular backup and restore drills.
• Serve as subject‑matter expert for endpoint management (Intune, GPO, PowerShell), virtual machine management on Azure and AliCloud, and vulnerability/patch management using Intune and Qualys.
• Implement Single Sign‑On solutions with Microsoft Entra and third‑party SaaS, including conditional access policies.
• Utilize security and compliance tools such as Microsoft Purview, Defender for Endpoint, KQL, and Sentinel.
• Manage email filtering services (Barracuda, Microsoft Exchange) and the Microsoft 365 suite (Copilot, SharePoint, Teams).
• Support remote‑working solutions like Prisma Access and Azure Virtual Desktop.
• Oversee print management (Papercut), voice and teleconferencing (MS Teams, Zoom), and data‑centre/hub room operations.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or equivalent.
• Microsoft Windows certification (MCSA or MCSE) preferred.
• 5+ years experience with Microsoft endpoint solutions (Intune, Group Policy, Registry, PowerShell).
• 5+ years experience managing Azure virtual machines.
• 5+ years experience with Microsoft Entra SSO, Conditional Access and SaaS integration.
• 5+ years experience with remote‑working solutions (Prisma Access, Azure Virtual Desktop).
• 3+ years experience with security operations tools (Qualys, PAM, Microsoft Defender for Endpoint).
• General knowledge of network support (DHCP, DNS, Certificate Authority).
• Understanding of ITIL processes and procedures.
• Document management experience a plus.

Required skills

• Microsoft Intune
• Group Policy
• Windows Registry
• PowerShell
• Azure Virtual Machines
• AliCloud Virtual Machines
• Microsoft Entra (SSO)
• Conditional Access
• SaaS SSO integration
• Prisma Access
• Azure Virtual Desktop
• Qualys
• Microsoft Defender for Endpoint
• Kusto Query Language (KQL)
• Azure Sentinel
• Microsoft Purview
• Barracuda Email Filtering
• Microsoft Exchange
• Microsoft 365 (Copilot, SharePoint, Teams)
• Papercut
• Zoom
• MS Teams
• DHCP
• DNS
• Certificate Authority
• ITIL processes