Key Account Manager, APAC

About the role

InVue is seeking a proactive Key Account Manager to own the customer experience for its APAC partners and customers. You will act as the primary liaison between clients, sales, and internal teams, ensuring smooth order processing, project delivery, and long‑term relationship growth.

Key responsibilities

• Manage a portfolio of APAC accounts, serving as the main point of contact.
• Deliver exceptional customer service, responding quickly to urgent requests and shifting priorities.
• Oversee the full order lifecycle, including entry, changes, inventory, supply planning, and forecasting.
• Lead customer projects such as new product deployments, configurations, and installations.
• Collaborate with Sales, Supply Chain, Product, Technical, Warehouse, and other internal teams to resolve issues and meet commitments.
• Identify potential problems early and implement corrective actions to keep projects on track.
• Develop deep product knowledge and use market insights to uncover opportunities.

Required profile

• 5–7 years of experience in account management, customer success, or related B2B roles.
• Bachelor’s degree preferred.
• Fluent English; additional language skills (Japanese, Chinese, Korean) are a plus.
• Proven ability to manage complex accounts across multiple functions.
• Strong organizational, communication, and analytical abilities.

Required skills

• Excel
• Salesforce
• AS400
• ERP systems
• Inventory management
• Demand planning