Luxury Retail Sales Associate

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience in a luxury retail environment. You will combine omni‑channel selling, client relationship building, and daily store operations to drive brand loyalty and revenue.

Key responsibilities

• Represent Coach according to the Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales via cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social‑selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Execute personal sales plans and meet individual and team KPIs.
• Perform daily operational tasks such as cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards.
• Maintain a clean, organized sales floor and stockroom, following retail policies and asset‑protection procedures.
• Support inventory cycles, receive shipments, stock shelves, and manage product movement.
• Collaborate with teammates, participate in brand initiatives, training programs, and inclusion activities.

Required profile

• Minimum 1 year of sales experience, preferably in luxury retail.
• Strong English proficiency and ability to work in a fast‑paced environment.
• Knowledge of fashion trends and competitors.
• Flexibility to work a variable schedule, including weekends and holidays.

Required skills

• POS operation
• Mobile POS
• iPad
• Laptop
• Walkie‑talkie
• Clienteling tools
• Social selling platforms
• Short‑form video creation