Marketing Communications Coordinator

About the role

The Marketing Communications Coordinator will support Marriott International’s brand presence both internally and externally. This full‑time position is based at the International Commerce Centre in Hong Kong and focuses on driving guest loyalty, promoting sales opportunities, and delivering a consistent brand experience.

Key responsibilities

• Promote awareness of Marriott’s brand image to guests, callers, and internal teams.
• Use sales techniques to maximize revenue while maintaining existing guest loyalty.
• Identify up‑sell opportunities and sell enhancements to improve the Marriott experience.
• Encourage guests to purchase or schedule preview package tours and explain presentation details.
• Verify eligibility for preview package tours and schedule tours for Marriott Vacation Club properties.
• Provide complimentary gifts such as rewards points or show tickets to guests.
• Answer guest inquiries about property facilities and services.
• Accurately receive, record, and relay messages.
• Follow company policies, maintain professional appearance, and protect confidential information.
• Deliver courteous guest service, anticipate needs, and express genuine appreciation.
• Communicate clearly, prepare written documents accurately, and use proper telephone etiquette.
• Develop positive working relationships and support team goals.
• Comply with quality assurance standards and perform physical tasks such as moving objects up to 10 lb.
• Perform other reasonable duties as requested by supervisors.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience required.
• Ability to work full‑time on‑site in Hong Kong.

Required skills