公共服務查詢熱線客服專員
Epro Telecom Services Limited · RAS Hong Kong
Job description
职位概况
负责接听并处理公众的查询与投诉，提供专业的热线服务，确保信息及时转介至相关部门跟进。
主要职责
- 解答公众的各类查询及投诉。
- 将服务需求转介至相应单位并跟进处理进度。
- 依据指示完成其他交办事务。
任职要求
- 具备高级文凭或同等以上学历。
- 工作经验及行业背景不限。
- 良好的粤语、英语及普通话沟通能力。
- 熟悉Microsoft Word、Microsoft Excel及中文输入法。
必备技能
- Microsoft Word
- Microsoft Excel
- 中文输入法
我们提供
- 每年12天带薪年假。
- 轮班工作制（含周末及公众假期），每周工作45小时，工作时间08:00-00:00。
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Published 1 month ago
Expires 3 weeks from now
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Epro Telecom Services Limited
RAS Hong Kong
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