Omni Merchandiser

About the role

The omni merchandiser is responsible for driving profitable growth by executing the commercial plan across all channels, including online, marketplaces, and retail in partnership with the Area Team and Digital Team. In this role, the omni merchandiser ensures stock freshness, allocation and replenishment, and drives commercial priorities to deliver the best offer for customers.

Key responsibilities

• Drive omni‑channel merchandising execution and sales across stores, own site, and marketplaces, monitoring KPIs such as sales vs target, availability, conversion and stock levels.
• Track trading performance across physical and digital channels, turning insights into clear actions and escalating key risks and opportunities.
• Manage stock levels, allocation and replenishment across stores, e‑commerce and marketplaces to maximise availability and balanced sales.
• Conduct regular store visits and monitor digital channels to gather market, customer and competitor insights that inform merchandising decisions.
• Lead merchandising and stock execution for digital launches, campaigns and marketplace expansions, ensuring readiness and post‑launch optimisation.

Required profile

• Full‑time position based in the Hong Kong office, reporting to the Omni Merchandising Manager.
• Candidates must have the legal right to live and work in Hong Kong.

What we offer

• 25% staff discount across all H&M Group brands, both in‑store and online.
• Participation in the H&M Incentive Program (HIP) with performance‑based rewards.
• 13th month payment (AWS) and comprehensive medical & accident insurance.
• Generous annual leave, public holiday leave, sick leave, birthday leave and additional holidays for long service.
• Commitment to inclusion, diversity and equitable workplace practices.