Personal Banking Executive – Premier Relationship (Contact Centre & Remote)

About the role

As a Personal Banking Executive for Premier Relationship, you will handle inbound calls and digital enquiries from top‑tier customers, delivering high‑quality service and professional written communication. You will analyse customer needs, provide tailored recommendations and promote appropriate financial products and solutions.

Key responsibilities

• Handle inbound voice calls and respond to digital enquiries from Premier customers.
• Resolve customer issues efficiently while maintaining a high level of satisfaction.
• Draft clear, professional written communications via digital service channels.
• Interpret and analyse customer needs to recommend suitable financial products and services.
• Achieve individual performance targets and contribute to team goals.
• Participate in continuous learning and career development programmes.

Required profile

• Higher Diploma or above.
• Fluency in Cantonese, English and Mandarin, with strong reading and writing abilities in both Chinese and English.
• Excellent written communication skills in the local language and English.
• Proficiency in navigating multiple digital platforms with a typing speed of at least 30 wpm in Traditional Chinese.
• Computer literate and comfortable using various systems and applications.
• Banking experience not essential; comprehensive training will be provided.
• Customer‑service experience; holders of HKSI (1, 7, 8) or IIQE (1‑3) licences may be considered for senior roles.
• Fresh graduates are welcome.

What we offer

• Extensive training and learning opportunities.
• Support from peers and managers throughout your career.
• Exposure to a wide variety of financial products, services and technologies.