Receptionist – Front Desk & Administrative Support

About the role

The Receptionist will provide professional front‑desk and administrative support for a banking office. As the first point of contact for clients, visitors, and internal stakeholders, the role is responsible for delivering a welcoming, efficient, and high‑quality service experience while ensuring the smooth daily operation of the reception area.

Key responsibilities

• Greet and register clients and visitors professionally, manage access procedures, and direct them to the appropriate meeting rooms or contacts.
• Handle incoming calls, emails, and general enquiries promptly and courteously, ensuring messages and requests are relayed accurately.
• Manage meeting room bookings, room setup, and equipment arrangements; coordinate with internal stakeholders to ensure meetings run smoothly.
• Maintain a clean, tidy, and professional reception and front‑of‑house area at all times.
• Handle incoming and outgoing courier items, mail, and deliveries, ensuring proper logging, distribution, and follow‑up.
• Provide general administrative support, including ordering pantry and office supplies, maintaining records, processing invoices or payments, arranging office repairs, and updating key registers.
• Coordinate refreshments, light meals, and tea services for client visits and internal meetings.
• Support ad‑hoc administrative tasks and projects assigned by the team, including clerical support for relevant business units.

Required profile

• Tertiary education or above.
• At least 2 years of receptionist, front‑of‑house, customer service, or administrative support experience, preferably within banking, financial services, or a multinational corporation.
• Professional appearance and telephone manner, with strong interpersonal and communication skills.
• Well‑organized, detail‑oriented, and able to manage multiple tasks and priorities independently.
• A customer‑focused mindset, positive attitude, and strong team spirit.
• Familiarity with general office administration, courier handling, meeting coordination, and office‑supply management.

Required skills

• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.