Senior Sales Advisor

About the role

We are looking for a Senior Sales Advisor to drive product launches, build relationships and manage customer interactions throughout the sales cycle. The role serves as the primary point of contact for inquiries and complaints, ensuring timely and appropriate resolutions.

Key responsibilities

• Develop and execute a customer contact plan to promote new products and engage prospects in targeted sales campaigns.
• Act as first point of contact for customer queries, resolve issues, and escalate complex cases as needed.
• Conduct sales calls and meetings using standard presentation materials, ask probing questions to assess interest, and recommend suitable product configurations.
• Identify new prospects through referrals, existing customers, trade shows and conferences.
• Enter all interactions and follow‑up actions into the CRM system to maintain accurate data for retention and business development.
• Collaborate with internal teams to create consistent communications and support external customer relationships.
• Adhere to company policies, regulatory codes and obtain necessary approvals for procedural exceptions.
• Monitor personal performance against objectives and participate in training, coaching and professional development activities.

Required profile

• Proven experience in B2B sales or advisory roles with a track record of meeting targets.
• Strong customer‑service orientation and ability to handle complaints professionally.
• Excellent communication and presentation skills.
• Self‑motivated, organized and capable of managing multiple accounts simultaneously.
• Commitment to continuous learning and adherence to regulatory standards.

Required skills

• Proficiency with CRM systems for data entry and follow‑up management.