Senior Technical Program Manager

About the role

Manulife is hiring a Senior Technical Program Manager in Hong Kong. The role leads medium-to-large technology programs and projects, coordinates local and offshore development teams and manages external vendors, and drives cross-squad and cross-functional initiatives within the Hong Kong business.

Key responsibilities

• Lead medium-to-large technology programs and projects and ensure delivery against timelines, scope and business objectives.
• Coordinate local and offshore development teams and manage external vendors.
• Drive cross-squad and cross-functional initiatives and work closely with business units, technology teams and senior leadership.
• Influence decision-making and align stakeholders on priorities and outcomes.
• Communicate technical vision, delivery status, risks and solutions effectively.
• Understand SDLC, modern software architectures, Agile, DevOps, CI/CD and test-driven development, and guide technical teams while balancing business needs and technical constraints.
• Support technology transformation and digital initiatives.
• Apply knowledge of risk management, security, compliance and audit requirements.
• Monitor KPIs, service quality, operational risks and governance controls, and drive process improvements and operational excellence.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Information Management, Software Engineering or a related field (or equivalent experience).
• 10+ years of IT experience in areas such as application development, infrastructure, IT service delivery or security projects.
• Proven track record delivering programs and projects in multinational organizations.
• Experience managing distributed teams and vendors.
• Good English and Chinese communication skills.

Preferred qualifications

• Insurance industry experience and regional or Asia-wide program exposure.
• Experience implementing IT service KPIs and governance frameworks.
• Knowledge of infrastructure, networking, databases, middleware, applications and security domains.
• Compliance and audit experience.

What we offer

• A hybrid working arrangement.
• A flexible environment that supports learning, growth, well-being and inclusion.