Service Specialist – Consumer Banking
DBS Bank · Hong Kong
Job description
About the role
The role supports DBS Consumer Banking Group by delivering excellent front‑office service to branch customers. You will greet visitors, manage queue flow and act as a digital banking guide, ensuring a smooth and welcoming experience.
Key responsibilities
- Warmly greet customers, manage check‑in, ticketing and seating to optimise the branch journey.
- Provide comprehensive information, resolve inquiries, and escalate issues while promoting digital channel adoption.
- Uphold DBS service standards, embody RED values and mentor Service Ambassadors.
- Identify service improvement opportunities, support new initiatives and participate in daily huddles.
- Provide backup for transactional duties and assist with front‑office operations as needed.
Required profile
- Minimum 1 year customer‑service experience in a bank, with HKCEE or HKDSE passes in English, Chinese and Mathematics.
- Strong customer‑obsessed mindset, proactive attitude and ability to work independently and as a team.
- Excellent communication and interpersonal skills; fluency in Cantonese, Mandarin and English.
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Published 2 weeks ago
Expires 1 month from now
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DBS Bank
Hong Kong
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