System Engineer – In‑house L1/L2 Support

About the role

Our client is a well‑established multinational corporation seeking a hands‑on System Engineer to provide day‑to‑day IT support for internal users in Hong Kong. The role involves L1‑L2 support across devices, systems, networks and meeting‑room technology, working closely with regional IT teams.

Key responsibilities

• Provide L1‑L2 technical support to Hong Kong office users, both on‑site and remotely.
• Set up, maintain and troubleshoot laptops, desktops, printers, mobile devices, video‑conferencing equipment and standard business applications.
• Support user access, account administration, software installation and general IT requests.
• Troubleshoot hardware, software, network, Wi‑Fi and connectivity issues.
• Assist with LAN, WAN and wireless‑network support, including basic router, switch and firewall troubleshooting.
• Log, track and resolve incidents and service requests through the ticketing system.
• Maintain accurate IT asset, hardware and software inventory records.
• Support office IT moves, new‑user onboarding, equipment replacement and other local IT projects.
• Work with regional IT teams on escalated incidents, infrastructure changes and improvement initiatives.
• Share clear updates with users and provide simple guidance to help them resolve common issues.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related discipline.
• 2‑4 years of experience in IT support, desktop or systems support.
• Organised, proactive and comfortable managing multiple support requests.
• Positive, practical and service‑minded attitude.
• Willingness to learn, ask questions and grow into broader systems and infrastructure responsibilities.
• Good communication skills in Cantonese, English and Mandarin.
• Ability to work with both local users and regional colleagues.

Required skills

• Windows operating environments.
• Microsoft Office and Microsoft 365.
• Hardware and software troubleshooting.
• Basic networking knowledge (LAN, WAN, Wi‑Fi, routers, switches, VPN).
• Experience with an IT ticketing system such as ServiceNow (advantage).