Team Manager, Account Management – SME & Growth

About the role

As a Team Manager for Account Management, you will lead a high‑performing group of Account Managers responsible for Airwallex’s most strategic SME and growth customers. This player‑coach position combines setting strategy, coaching the team, and directly managing a portfolio of high‑value accounts to drive revenue growth and retention.

Key responsibilities

• Lead, coach and develop a team of Account Managers, handling hiring, onboarding and performance management.
• Own commercial outcomes across your portfolio, driving cross‑sell, upsell and expansion while managing retention and churn.
• Define and execute account‑management strategy in partnership with regional leadership.
• Act as executive sponsor for strategic customers, building senior stakeholder relationships from onboarding through scale.
• Conduct structured portfolio reviews and weekly business reviews using data‑driven insights to set priorities and action plans.
• Partner cross‑functionally to deliver consistent customer experience, resolve issues and improve processes.
• Use customer feedback and data to surface product gaps and influence product roadmap.
• Own portfolio forecasting and reporting on revenue, pipeline, risk and customer health.

Required profile

• 5+ years of relevant experience, including 3+ years in account management of complex, multi‑stakeholder accounts (payments, fintech, SaaS or B2B technology).
• 2+ years leading and developing Account Managers or similar commercial teams in a high‑growth environment.
• Proven track record of meeting or exceeding revenue targets.
• Strong commercial acumen with experience in negotiations, renewals and executive‑level conversations.
• Strategic and analytical mindset with ability to analyse customer data, market trends and product usage.
• Bachelor’s degree or equivalent qualification.