Assistant Manager, Group Inforce Management

About the role

Prudential is hiring an Assistant Manager for its Group Inforce Management (GAM) function. The role supports the Manager in improving processes, managing audits and incidents, overseeing risk and compliance, and providing business and vendor support across policy administration, claims, network management and hotlines.

Key responsibilities

• Process improvement, innovation and digitalization: drive process enhancement, workflow optimization and digitalization initiatives, and support operational improvements, standardization and scalable solutions that improve customer and employee experience.
• Audit, incident management and operational control: coordinate audit activities, PRISM updates, incident reporting and remediation tracking, and support issue resolution and follow-up to reduce operational disruption and raise risk awareness.
• Risk management, governance and compliance: support risk activities, governance reviews, compliance monitoring and business process reviews, and help maintain internal controls, record retention, customer data protection and system access governance.
• Training, communication and feedback: support staff communication and training coordination, share knowledge, and gather feedback from customers, distributors and colleagues to find service improvement opportunities.
• Business support, vendor management and administration: provide operational, vendor and administrative support across policy administration, claims, network management and hotlines, including agreement administration, performance monitoring, reporting and project coordination.

Required profile

• Degree holder with 5 to 7 years of experience in individual medical, group medical and group life insurance, with exposure to underwriting, policy administration, claims, projects and operational vendor management.
• Nursing practice in a hospital setting and agency environment experience is an advantage.
• Familiarity with insurance market trends, industrial rules and practices.
• Leadership qualities, with the ability to manage, motivate, guide and influence a team.
• Excellent interpersonal and communication skills, teamwork, adaptability, a strong customer service mindset and the ability to handle multiple priorities in a dynamic environment.