Business Development Manager – SMB Accounts

About the role

Lead the growth of SMB merchants for ShopBack Pay by executing acquisition strategies, building strong relationships, and ensuring merchants see tangible value on the platform.

Key responsibilities

• Execute the SMB merchant acquisition strategy and scale ShopBack Pay across the market.
• Prospect, pitch, and close partnerships with SMB merchants, focusing on high‑potential segments such as F&B.
• Act as a trusted partner to merchants, understanding their needs and positioning ShopBack Pay as a growth lever.
• Monitor industry trends, competitor activity, and market dynamics to uncover new opportunities.
• Collaborate with Operations, Account Management, and Marketing teams for smooth onboarding and campaign execution.
• Provide insights and feedback to continuously improve the sales process.
• Support and engage partners post‑signing to ensure they achieve success on the ShopBack platform.

Required profile

• Bachelor’s degree in Business Administration, Marketing or a related field.
• Minimum 2 years of experience in Business Development or Account Management, preferably in technology, e‑commerce, fintech or platform businesses.
• Proven ability to close deals and drive revenue growth with a strong commercial mindset.
• Excellent communication, presentation, analytical and problem‑solving skills.
• Self‑starter with high ownership, resilience and resourcefulness.
• Ability to thrive in a fast‑paced, target‑driven environment while managing multiple priorities.
• Passion for working with SMBs and contributing to high‑growth business.
• Demonstrated use of AI tools (e.g., ChatGPT, Gemini, Claude) to improve workflows and productivity.

Required skills

• ChatGPT
• Gemini
• Claude

What we offer

• Career growth opportunities to take on greater challenges.
• Be part of a winning team on a journey to global scale.
• Competitive performance‑based compensation.
• Candid, open, and collaborative culture where feedback is valued.